Terms & Conditions
Please read the Terms and Conditions carefully as by booking with Snoots and Suits you agree to be bound by these Terms.
BOOKINGS
Bookings are subject to availability. When booking, you will be required to pay a 30% deposit, which is only refundable when circumstances fall within the cancellation terms and conditions. Failure to give required notice will result in full loss of your deposit.
WEDDING BOOKINGS
Wedding dates are secured once the deposit has been paid, which will be deducted from the total invoice amount.
If extra services are provided on the day (inclusive of parking fees) payment up front will be required via cash or Bank transfer.
The outstanding balance of your final invoice must be paid 30 days prior to the date of your booking.
TRAVEL & PARKING FEES
Travel fees apply based on distance required to travel. If parking fees are incurred, this will be passed on as the responsibility of the Client. If extra travel is required on the day, due to any changes, the client is responsible for this and will be invoiced.
MEET AND GREET
An agreed time will be allocated for the meet and greet prior to your booking date. Anything further that requires more time (extended time or additional meet and greet) will incur an extra charge. During your meet and greet please be clear on any areas of importance so 100% satisfaction for your day will be achieved. Cancellations of a meet and greet require 24 hour’s notice, or will incur a cancellation fee.
PAYMENTS
The person scheduling the booking will be responsible for full payment of all services. To secure your date, a 30% deposit is required. Remaining payment of the total outstanding amount is required 30 days prior to the date of the booking. Providing an electronic receipt or proof of payment is highly recommended to avoid any issues.
Direct Deposit Transfers are accepted as payment, please include your Full name as the reference so your transaction can be easily identified.
All payments without the necessary notice given are non-refundable.
PRICING
In the incident of a price increase, all invoices already issued will not be affected.
CANCELLATIONS
Cancellations will only be received and accepted in writing via email; snootsandsuits@outlook.com
In the event of a cancellation, giving more than 3 month’s notice, a full refund will be issued.
Notice given with less than 3 month’s notice but greater than 1 month's notice will require 50% of the total booking amount to cover losses of potential business.
Less than 1 month's notice of cancellation will result in the client being charged the full service amount to cover the loss of business.
Cancellations of Meet and greets require 24 hour’s notice, or will incur a cancellation fee. See Rescheduling below for COVID-19 lockdowns for further details.
RESCHEDULING
COVID-19 LOCKDOWNS
If your booking needs to be rescheduled due to a confirmed COVID-19 LOCKDOWN, full booking payment is required as per the cancellation terms and conditions.
RESCHEDULING FEE
A fee will be charged for any dates that are booked after the first rescheduling to cover the loss of business and potential business over multiple dates.
If your date is rescheduled more than once, due to other circumstances including COVID-19 related issues (NOT COVID-19 LOCKDOWNS) a full payment will be required.
REFUNDS
Snoots and Suits do not offer refunds for any completed services.
As the client, it is your responsibility to notify Snoots and Suits, while they are on location, if you are unsatisfied with the service provided.
TIMING
Time management is very important and abiding by booking times is essential. If unforeseen circumstances arise it becomes the client’s responsibility to give notice to Snoots and Suits as soon as possible.
HEALTH AND SAFETY
Snoots and Suits is not under any circumstances responsible or liable for any harm caused by the dog(s) in their care. It is very important that children are always under adult supervision, in the case the pet during handling becomes aggressive or causes any injuries.
The client acknowledges, any health issues that arise during the time in care of Snoots and Suits is their responsibility as an owner.
While in the care of Snoots and Suits, if the client or emergency contacts are not reachable, permission is granted to take the dog(s) to a veterinarian for medical care. By accepting the terms and conditions, the clients agree to be financially responsible. The client is aware they should carry their own pet insurance.
In the case of a motor vehicle accident, Snoots and Suits is not liable for any injuries or damage of any kind.
During the whole time arranged for Snoots and Suits to provide care, there is no liability for any incidents that may occur.
OTHER
Snoots and Suits is not liable for any damage to the Clients property/residence or collection/drop off locations. In the unfortunate event that Snoots and Suits is unable to attend, a full attempt to replace the service will be undertaken and if that is unsuccessful then a full refund will be issued.
Clients accept that Snoots and Suits may use any video/photography/images taken for the purpose of portfolio, website, promotional/marketing content and social media.
MEDICAL DISCLAIMER
Snoots and Suits takes no responsibility for any claims arising from injuries suffered during our booking. This document is for general information purposes only and not for medical advice. Always seek professional medical advice as required.
RESPONSIBILITIES
By booking with Snoots and Suits, you acknowledge and release all responsibility and liability if such situations as listed above arise. Payment of the deposit binds the client by this document.
The client understands that paying the deposit confirms you have read and agree to the above document and are legally bound.